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Tenant Referencing Terms & Conditions

Access and use of this Website and our Services is subject to the following terms and conditions. By accessing this site or placing an order for Services you signify your acceptance of these terms and conditions.

Some words and phrases used in these terms and conditions have certain meanings. We have set out the definitions of these words and phrases below.

Account means the account You have with Rentguard for the provision of the Services and on which is recorded the details of orders.

Charges means Rentguard's charges for providing Credit Reports or other Services.

Credit Data means any business or financial information and/or data supplied by Rentguard relating to any Subject, including information gathered via a third party contained within each Credit Report.

Credit Report means any report containing Credit Data (in such format as may be decided by Rentguard from time to time provided by Rentguard to You pursuant to the provision of Services.

Database means Rentguard's’ in house databases and any other Third Party Databases that Rentguard may access to obtain either personal or business financial information from which it derives Credit Data.

Force Majeure means any circumstances not foreseeable and not within the reasonable control of Rentguard, including, without limitation, strikes, lockouts, shortages of labour or raw materials, civil commotion, riot, invasion, war, threat of or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural physical disaster.

Order means a request by You for Rentguard to supply Services.

Services means any service provided by Rentguard to You relating to credit decisions, absconder tracing, debt recovery solutions and any other associated services provided by Rentguard from time to time.

Service Hours means between the hours of 9am to 6pm on Mondays to Thursdays, 9am to 5pm on Fridays and 9am to 1pm on Saturdays, excluding UK bank holidays.

Subject any person, company or partnership established in the United Kingdom or any EU Member State whether trading or not.

Third Party Data means such Credit Data that Third Party Suppliers have supplied to Rentguard and references or information supplied to Rentguard in the process of assessing potential risk.

Third Party Suppliers means any third party supplier that licences or provides Third Party Data to Rentguard.

We or Us or Our means RGA Referencing Limited.

Website means the website owned and operated by Rentguard at

You or Your means the person, organisation or company to which We provide the Services to.

2.1These terms and conditions shall be deemed to have come into force when you access Your Account or place an order for Services and shall continue to be in force until terminated in accordance with these terms and conditions.
2.2We reserve the right to change these terms and conditions at any time by posting changes on the Website. It is Your responsibility to review the terms and conditions regularly to ensure You are aware of any variations. Your continued use of this Website or Our Services after a change has been posted will be deemed to signify Your acceptance of the modified terms and conditions.

3.1Subject to the terms of this Agreement, We will use our reasonable endeavours to provide the Services to You during the Service Hours.
3.2The Services shall only be available outside the Service Hours via the Website. We will provide You with a log-in username and password which will allow You to access certain details of Your Account online.
3.3We may in Our sole discretion and without providing any reason refuse to provide the Services in respect of any order.
3.4The Services are only available to individuals, companies or organisations acting in the capacity of a landlord or letting agent.

4.1You agree not to do or facilitate or attempt to tamper with, disrupt or circumvent security of the Website and not to do or attempt to alter the content of any Credit Report or otherwise act in bad faith. If You breach this clause, We may, without prejudice to any other rights or remedies available to Us:
4.1.1suspend or terminate the provision of the Services to You, including any outstanding orders; and
4.1.2refuse to supply You with Credit Data or a Credit Report notwithstanding that You may have paid the Charges.

5.1In consideration of the Charges, We grant You a non-transferable licence to use the Credit Data supplied as part of the Services.
5.2You agree to use the Credit Data solely for Your own internal business use. You further agree not to use store copy sell redistribute or deal with the Credit Data in any other manner other than in the report format provided by Us.
5.3You undertake to keep the Credit Data confidential and limit access to those who either have a need to know or are engaged in its use, in accordance with the Data Protection Act. For further information concerning this act you can visit

6.1You will pay the Charges in advance by credit or debit card unless clause 6.2 applies.
6.2If You are an account customer the Charges will be calculated for you for that month.

6.3If you are an account customer We shall invoice You from time to time in respect of the Charges and You shall settle such invoice in full (without deduction or set-off) within 14 days of the date of each invoice.
6.4If any invoice issued in accordance with clause 6.3 shall remain outstanding for a period of 30 days or greater, interest shall accrue on such amount as is outstanding at a rate of 4% per annum above the base lending rate of Lloyds Bank from time to time. Such interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay interest immediately on demand by Us.

You acknowledge that all intellectual property rights subsisting in the Credit Data, the Credit Reports and the Database (including the manner in which the Credit Data, Credit Reports and Database are respectively presented or displayed) whether or not capable of registration, are either Our property or the property of a Third Party Supplier, as the case may be. You shall not at any time challenge or dispute Our ownership or the ownership of any Third Party Supplier of any such rights.

8.1We do not make any warranty or representation that information on the website, or obtained via the website is appropriate for use in any jurisdiction other than Great Britain. By accessing the website, You warrant and represent to Us that you are legally entitled to do so and to make use of information made available via the website.
8.2We will endeavour to make this Website and our Services continuously available but We cannot and do not guarantee continuous operation free from any interruptions or errors.

9.1The Credit Data may in whole or in part be compiled from or contain advice or opinions based on Third Party Data, the accuracy or completeness of which We are unable to verify. You agree that You will not make any of Your decisions based solely on the Credit Data and that You will make your own evaluation and decision on the suitability of each prospective tenant.
9.2Whilst we shall use our reasonable endeavours to ensure that the Credit Data is accurate and complete, We do not warrant the accuracy of any Credit Data supplied to You or the validity of any advice or opinion contained in the Credit Data. Accordingly, We shall not be liable for any reliance on or error or omission in the Credit Data contained in any Credit Report.
9.3Any times or dates quoted for the delivery of the Services are approximate only and We shall not be liable for any delay or failure by Our officers, employees or agents in delivering by whatever means the Credit Reports howsoever caused.
9.4We shall not be liable for any loss of or damage to: (a) business; (b) loss of profit; (c) loss of contract; or (e) loss of goodwill or any type of indirect or consequential loss (including loss or damage You or Your customers may suffer as a result of a claim by a third party) even if such loss was reasonably foreseeable or You or Your customers had advised Us of the possibility of incurring the same.
9.5In any event, Our aggregate liability in respect of any Order shall be limited to the Charges paid or payable by You in respect of the Order giving rise to the claim and the parties agree that such limitation of liability is fair and reasonable in all the circumstances.

This Agreement and any relevant policies and notices shall be governed by, and construed in accordance with, English law and each of the parties irrevocably submits to the exclusive jurisdiction of the English courts.

These terms and conditions constitute the sole record of the agreement between You and Us in relation to your use of the Website and our Services. Neither You nor Us shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between You and Us in respect of your use of the Website and Our Services.

If any provision of this agreement is held to be illegal, void, invalid or unenforceable under the laws of any jurisdiction, the legality, validity and enforceability of the remainder of this agreement in that jurisdiction shall not be affected and the legality, validity and enforceability of the whole of this agreement shall not be affected in any other jurisdiction.

13.1Without prejudice to any rights that have accrued under this agreement, We may terminate Your entitlement to receive the Services at any time. We will fulfil any outstanding orders for Credit Reports unless:
13.1.1We suspect that Your account is being used fraudulently or for the purpose of fraud; or
13.1.2You fail to pay any amount due under this agreement and remains in default not less than 30 days after being notified to make such payment; or
13.1.3You commit a material breach of any material term of this agreement and (if such breach is remedial) fail to remedy that breach within a period of 14 days after being notified to do so.
13.2As soon as this agreement is terminated:
13.2.1 We will invalidate your account number and remove access to Your account on the Website.
13.2.2You must destroy or return to Us all copies of any Credit Reports received under this agreement.

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