How it works

Registering

Before ordering a tenant reference, you must first register.

Registration is FREE for ALL landlords

We ask you to provide your full name, address and contact details.

Once you have completed the simple registration process you will receive a user name and password by email which will enable you to access the service.

Ordering

Our system has been designed to help you do ALL of your tenant referencing online without the need to print and complete forms. It has been designed to be self explanatory, but here are a few tips to help you get the most out of the system.

• Creating a new Tenant Reference
• Online Credit Check
• Full Tenant Reference
• Sending online applications to your tenants/guarantors
• Completing the application details yourself
• Authorisation to carry out checks
• Making payment
• What support do I have?

Creating a new Tenant Reference

To order a new tenant reference login to your user area and select the appropriate service option.

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Online Credit Check

For Online Credit Check applications you will be asked to enter the following details for each applicant:

• Name
• Date of Birth
• and two most recent addresses

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Full Tenant Reference

For Full Tenant Reference applications you will be asked to enter the following details for each applicant/guarantor:

• Name
• Email address
• Details of the property address
• The monthly rent amount.

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Sending online applications to your tenants/guarantors

To make things even easier; you can complete these details yourself (online) or you can invite your tenants (or guarantors) to complete their own applications online

Simply provide the name and e-mail address of each prospective tenant or guarantor and we will send each person an e-mail asking them to complete their application online.

You will be able to check the status of the application at any time and view their application details within your account.

At the end of the process your tenant will be asked to print and return a signed declaration. This will authorise the applicants’ referees to respond to our enquiries.

A fax or email scan is sufficient for the majority of employers.

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Completing the application details yourself

If you prefer, you can enter the details of a tenant or guarantor yourself. To make things easier, download the tenancy application form and have one copy completed by each person. You will then have all of the information required to complete the online application in full.

Download the Tenancy Application Form The form also includes the signature declaration which you will need to forward to us as quickly as possible.

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Authorisation to carry out checks

It is against the law to carry out a credit check without first obtaining permission from the tenant. Simply download the consent form and retain a copy signed the applicant and, if required, guarantor.

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Making payment

We provide referencing services to our landlord clients on a pay-as-you-order basis. When you create a new application you will be diverted to our payment processor before your application is accepted.

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What support do I have?

Rentguard Referencing has a dedicated client support team on hand to answer any questions you may have about tenant referencing in general or about a particular order.

Rentguard Referencing - Support
T: 0844 4122 020
E: support@rentguardtenantref.co.uk

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