How it works

Registering

Before ordering a tenant reference, you must first register.

Registration is FREE for ALL Letting Agents

We ask you to provide your agency name, address and contact details.

Once you have completed the simple registration process you will receive a user name and password by email which will enable you to access the service and one of our account managers will contact you.

Ordering

Our Letting Agent services are available online or by submitting completed application forms to us for processing. Our systems have been designed to be self-explanatory but below are some tips to help you get started.

• Creating a new application online
• Online Credit Check
• Full Tenant Reference
• Sending online applications to your tenants/guarantors
• Submitting paper application forms to us
• Authorisation to carry out checks
• Completion Reports
• What support do I have?

Creating a new Tenant Reference

To order a new tenant reference login to your user area and select the appropriate service option.

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Online Credit Check

For Online Credit Check applications you will be asked to enter the following details for each applicant:

• Name
• Date of Birth
• and two most recent addresses

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Full Tenant Reference

For Full Tenant Reference applications you will be asked to enter the following details for each applicant/guarantor:

• Name
• Email address
• Details of the property address
• The monthly rent amount.

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Sending online applications to your tenants/guarantors

To make things even easier; you can complete these details yourself (online) or you can invite your tenants (or guarantors) to complete their own applications online

Simply provide the name and e-mail address of each prospective tenant or guarantor and we will send each person an e-mail asking them to complete their application online.

You will be able to check the status of the application at any time and view their application details within your account.

At the end of the process your tenant will be asked to print and return a signed declaration. This will authorise the applicants’ referees to respond to our enquiries.

A fax or email scan is sufficient for the majority of employers.

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Submitting paper application forms to us

If you prefer, you can give a paper application form to each prospective tenant/guarantor and return them to us when they have been completed.

• Download a Tenancy Application Form
• Where should I send completed forms to?

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Authorisation to carry out checks

It is against the law to carry out a credit check without first obtaining permission from the tenant. Simply download the consent form and retain a copy signed the applicant and, if required, guarantor.

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Completion Reports

You will receive an e-mail notifying you when your report is ready. Please ensure you provide a correct e-mail address.

To change the email address on your account please contact the support centre

• Full Tenant Reference Sample Report
• Company Reference Sample Report

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What support do I have?

Rentguard Referencing has a dedicated client support team on hand to answer any questions you may have about tenant referencing in general or about a particular order.

Rentguard Referencing - Support
T: 0844 4122 020
E: support@rentguardtenantref.co.uk

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